I. SUBJECT MATTER AND GENERAL PROVISIONS

Art. 1. (1) These General Terms and Conditions (the General Terms and Conditions) govern the relationship between Compressive Therapy Ltd, hereinafter referred to as the “Merchant”, and the Users of the online shop available on the website www.compresstherapy.com (hereinafter referred to as the “online shop compresstherapy.com”).
(2) The General Terms and Conditions shall regulate the relationship in connection with the procedure for conclusion, amendment and termination of contracts under the terms and conditions of Chapter IV, Section I “Off-premises and Distance Contracts” of the Consumer Protection Act.
(3) These Terms and Conditions are binding in the relationship between the Merchant and the Users (hereinafter referred to as the “Parties”) in connection with the ordering and use of services, and constitute a contractual agreement between the Parties. They entitle Users to use the services provided through the online store for personal and non-commercial purposes. By using the services, Users agree to these Terms and Conditions and undertake to comply with them. Users who do not agree with the Terms and Conditions are entitled not to visit the website and not to place orders through it.
(4) The Merchant reserves the right to unilaterally update, supplement, and amend these Terms and Conditions, as well as the structure and content of its website, by notifying the Users through the publication and maintenance of the updated Terms and Conditions on the website www.compresstherapy.com. Where such amendments affect existing contracts with Users, the Users shall be notified by telephone, email, or correspondence address and shall be entitled, if they do not agree with the amendments, to withdraw from the contract without stating a reason and without owing compensation or penalty, as well as to continue performing the contract under the Terms and Conditions effective prior to the amendment. This shall not apply where the amendment results from an order or instruction of a competent authority or from a change in applicable legislation. The User may exercise these rights by submitting written notice to the Merchant within one week of receiving the notification of amendment. The amendments to the Terms and Conditions shall be binding on the User once they have been duly notified and have not exercised their rights.

Art. 2. The terms used in these Terms and Conditions shall have the following meaning:
(a) “User” means any natural person who uses the products and services available on the website www.compresstherapy.com (hereinafter referred to as the “Website”). The Website serves as a virtual platform for the offering and sale of elastic textile products, as well as for the provision of services related to the production of custom-made compression garments and underwear.
(b) “Service” means:
– access, via a web browser, to the informational resources/data provided on the Website;
– creation of a personal user account through registration for the purpose of placing orders and/or accessing certain informational resources on the Website available to registered Users;
– receipt, by email or through other communication channels, of a newsletter by Users who have subscribed to this service.
(c) “Order” means any explicit request submitted by a User through the Website for the purchase and delivery of selected goods and/or services from the Website to the Merchant.
(d) “Contract” means the agreement between Compress Therapy Ltd. and the Customer for the sale and purchase of goods in accordance with these Terms and Conditions.
(e) “Merchant” means Compress Therapy Ltd.
(f) “Business Day” means any day other than Saturday, Sunday, or public holidays in the Republic of Bulgaria.

Art. 3. (1) The Merchant is a data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).
(2) Users are informed about the processing of their personal data through the Privacy Notice published on the Website.

II. INFORMATION ABOUT THE MERCHANT

Art. 4. (1) The Merchant’s information is as follows:
(a) Registered office and principal place of business: Bulgaria, Sofia, Hristo Smirnenski Residential Complex, Building 5
(b) Correspondence and complaints address: Bulgaria, Sofia, Hristo Smirnenski Residential Complex, Building 5; Tel.: +359 888 668 661; Email: mail@compresstherapy.com
(c) Registered in the Commercial Register with UIC: BG205980222
(d) Supervisory authorities:
– Consumer Protection Commission, address: Sofia 1000, Slaveykov Square No. 4a, floors 3, 4, and 6; Email: info@kzp.bg; www.kzp.bg
– Commission for Personal Data Protection, address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2; Email: kzld@cpdp.bg; www.cpdp.bg
(e) Registration with the National Revenue Agency (NRA) for the online store: compresstherapy.com

Art. 5 Intellectual property rights
Unless otherwise stated, Compress Therapy Ltd. and/or its contractors hold the intellectual property rights for all materials promoting and presenting the products of Compress Therapy Ltd. All intellectual property rights are reserved. You may view and/or print pages from the Website for personal use, subject to the restrictions set forth in these Terms and Conditions.

Art. 6. Prohibitions
The use of this Website for abusive purposes is prohibited, including but not limited to committing or encouraging criminal activity; transmitting or distributing viruses, trojans, worms, logic bombs, or other malicious, technologically harmful, trust-undermining, or offensive/obscene material; unauthorized access to the Service; damaging data; causing inconvenience to other Users; violating the property rights of third parties; sending unsolicited advertising or promotional materials (“spam”); or attempting to interfere with the operation or functionality of computer systems accessible via this Website.

Violation of this provision constitutes a criminal offense, and Compress Therapy Ltd. will report any such violation to the competent authorities and disclose the identity of the perpetrator.

The Merchant shall not be liable for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful materials that may infect your computer equipment, software, data, or other property as a result of using this Website or any websites linked to it. All rights are protected under copyright laws and international treaties. You may store, print, and display the provided content solely for personal use. The publication, manipulation, distribution, or reproduction of content in any form for commercial purposes is strictly prohibited.

III. CONTRACT, ORDERS

Art. 7. By finalizing an Order or requesting a Service through the Website, a contract is concluded between the Parties, under which the Merchant undertakes to provide the purchased goods or requested services, and the Users undertake to pay the amounts due.

Art. 8. The Merchant arranges the delivery of goods and the provision of services.

Art. 9. (1) In order to make purchases and use the services of the Website, the User must be a legally capable natural or legal person. Purchases may be made directly or following free registration, by providing the required information: first and last name / company name, UIC / BULSTAT, delivery address, telephone number, and email. The access password is chosen by the User. In the event of any changes to this information, the User is obliged to update it.
(2) When placing an Order for another recipient, the User provides their data (name, telephone number, address) and declares that they are entitled to provide such information.
(3) Upon successful registration of an account on the website, the User will receive a confirmation of registration at the e-mail address provided by the User.
(4) The Merchant reserves the right to cancel a created profile in case of incorrect and/or inaccurate data.
(5) For each product, the name, description, specifications, price including VAT, and additional information are displayed.
(6) The Merchant reserves the right to change prices without prior notice to the User. The User shall pay the price valid at the time of the order.
(7) The Merchant is entitled to conduct promotions and to terminate, modify, extend or permanently suspend a promotion at any time by announcing this publicly on the website.

Art. 10. (1) The User may purchase goods and services online from the website by shopping through their account using the “Login” link by providing an e-mail address or username and password. The User may also shop as a guest by entering in the order form the necessary data for delivery purposes: first and last name, address, telephone number and e-mail address.
(2) The user selects a specific product by clicking on the corresponding purchase button available when viewing the product. Clicking this button saves the selected product in a virtual shopping cart.
(3) The user can view the contents of the basket, add new products or remove already added ones.
(4) The Order is confirmed by clicking a button. If no new address is provided, the address from the registration is used.
(5) The User must confirm that he has read the Merchant’s General Terms and Conditions in force at the time of the order and accepts them in order to be able to complete their order.

Art. 11. (1) After placing an Order, an email containing a summary of the information is sent. This does not constitute confirmation of fulfillment. The Merchant may refuse to fulfill the Order for reasons beyond its control, notifying the User accordingly.
(2) In the event of incorrect and/or inaccurate data of the User or the final recipient, the Merchant may cancel an order, which automatically terminates the distance sales contract. The User shall be liable for the shipping costs incurred due to the incorrect provision of delivery details by them.

Art. 12. The Distance Selling Contract between the Merchant and the User shall be deemed to have been concluded from the moment of confirmation of the specific Order by the Merchant with an order confirmation email, from which the User shall be obliged to pay for the goods purchased online.

Art. 13. The registered User has the possibility to store and keep track in his account of chronological information about purchases and current orders made by them in the past.

Art. 14. The Merchant reserves the right to cancel an order in the event of a breach of the General Terms and Conditions by notifying the User in good time.

IV. PAYMENT METHODS

Art. 15. (1) The user has the option to pay for the ordered goods by any of the following methods:

• direct payment by credit, debit card via mayPos

• cash on delivery – applicable only within the territory of the Republic of Bulgaria, payable in cash upon receipt of the delivery (for deliveries via the courier Econt, a receipt is not issued in accordance with Ordinance No. H-18 of 13 December 2006 on the registration and reporting of sales through fiscal devices).

• bank transfer in advance to the account of Compress Therapy Ltd.:
  IBAN: BG22PRCB92301051179201
  BIC: PRCBBGSF
  Bank: ProCredit Bank

(2) Payments may be made in Euro and Bulgarian levs until 31 December 2025. After this date, only Euro will be accepted.
(3) The User shall pay the price of the purchased goods and the delivery fee, unless a free shipping promotion is announced.
(4) For deliveries outside the country, payment for the goods and delivery must be made in advance using the method selected by the User.

V. DELIVERY

Art. 16. Domestic Deliveries
(1) The production time for products under the Compress Therapy brand for a standard order is 5 to 7 business days, depending on the workload of the manufacturing process.
(2) The delivery of Compress Therapy branded products is paid by the recipient.
(3) Within the territory of Bulgaria, delivery is carried out via the courier company Econt. The standard delivery time to major cities is 24–48 hours. For smaller towns, the delivery time is determined separately according to the courier’s schedule.
(4) The cost of domestic delivery depends on:

• the type of service – to an address, an Econt office, or an Econtomat terminal

• the size and weight of the package

• the delivery day – weekday or Saturday
  (5) The delivery cost is calculated automatically after the required information is provided and is added to the total order amount.
  (6) Delivery charges do not apply when a free shipping promotion is announced.
  (7) On the day the Order is ready for handover, a Merchant’s employee notifies the recipient by phone and delivers it personally at the physical store, to an authorized person, or to the courier.

Art. 17. International Deliveries
(1) Outside Bulgaria, deliveries are carried out by courier companies: Econt, Speedy, FedEx, and DHL. The delivery time depends on:

• the selected courier company

• the type of transportation – air or ground

• the type of service – economy or express.

Approximate delivery times: 1–3 business days by air and 6–10 business days by land (where possible). Detailed information is provided after confirming the courier, type of transport, and delivery address.

(2) The cost of international delivery depends on:

• the selected courier company

• the type of service – economy or express

• the size and weight of the package

• the delivery day – weekday or Saturday

(3) Delivery charges do not apply when a free shipping promotion is announced.
(4) Changes to the delivery address are subject to the terms and conditions of the courier company.
(5) Deliveries to an address are made to the building’s entrance (if access is provided), to the boundary of the property, or to a courier office.
(6) Delivery times are subject to the courier schedules and official holidays.
(7) The Merchant shall not be liable for delays caused by the courier.
(8) The Merchant shall not be liable for delays caused by inaccurate information provided by the User, the User’s absence, or reasons beyond the Merchant’s control.
(9) Upon receipt, the goods must be inspected for any damage to the packaging. If such damage is found, claims must be made in the presence of the courier.
(10) If the courier is unable to reach the User, a notification is left, and a second delivery attempt is arranged within 24 hours.
(11) If contact cannot be established, the contract is automatically terminated, and the Merchant is released from the obligation to deliver.

VI. WARRANTY AND WARRANTY SERVICE

All Compress Therapy garments made to order for natural persons are individually produced according to the Customer’s personal measurements.

Art. 18.
(1) The Merchant provides the goods/services to the User in accordance with the sales contract.
(2) Compress Therapy Ltd. provides the User with garments under the Compress Therapy brand, manufactured at the company’s production facility, with a commercial and production warranty of 20 days from the date of sale, provided that the measurements were taken by a company employee.
(3) For orders where the Customer provides their own measurements, the commercial warranty is void, and only the production warranty for defects identified upon receipt remains valid.
(4) Garments with damage or signs of improper use/maintenance, not in accordance with the Merchant’s recommendations, are not eligible for warranty service.
(5) During the warranty period, garments referred to in Article 18(2) are entitled to one free adjustment.
(6) Outside the warranty period, the Merchant performs an unlimited number of adjustments for a fee, determined after inspection of the garment.
(7) The costs of delivery for warranty or post-warranty service are borne by the User, except in the case of a manufacturing defect.

VII. RETURNS, EXCHANGES, COMPLAINTS, AND CONTRACT CANCELLATION

Art. 19.
(1) Garments made to personal measurements cannot be returned or exchanged. The Merchant does not reimburse any costs incurred by the Customer for receiving the product.
(2) In accordance with the Consumer Protection Act, unused garments of standard sizes (S, M, L, XL, XXL) may be returned or exchanged within 14 days of purchase, after notifying the Merchant by email at mail@compresstherapy.com or by phone. A return/exchange form will be sent, which must be completed.
(3) Only products that meet the following conditions are accepted:

• are returned within 14 days of delivery

• are of standard size

• are in perfect commercial condition: unwashed, un-ironed, clean, odor-free, with original packaging and labels.
  (4) The costs of return or exchange are borne by the Customer, except in the case of a manufacturing defect.
  (5) Upon receipt, the Customer must inspect the product and notify the delivery service of any packaging defects.
  (6) In the event of transport-related defects, a report is drawn up in the presence of the courier.
  (7) If the inspection is not carried out upon receipt, the goods are deemed accepted without objections.
  (8) Upon return, if the conditions are met, the amount paid will be refunded within 14 days.
  (9) Refunds are made by bank transfer only.
  (10) The risk during return or exchange while in transit is borne by the User.
  (11) The User may withdraw from the contract within 24 hours of placing the order.
  (12) The right of withdrawal applies only to natural persons.
  (13) The rights are exercised separately for each Order or product.

VIII. INQUIRIES, COMPLAINTS, AND CLAIMS

Art. 20.
(1) The Merchant shall respond to written inquiries, letters, and complaints within 14 days.
(2) In the event of a claim, the Merchant shall bring the goods into conformity with the contract within 7 business days.
(3) In case of a dispute, the User may contact the Consumer Mediation Committees under the Consumer Protection Commission or the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

IX. SPECIAL CLAUSES FOR CONSUMERS – NATURAL PERSONS

Art. 21.
(1) In the event of withdrawal from the contract under Article 19, the amount paid will be refunded by bank transfer, with bank fees borne by the Consumer.
(2) The costs of returning the goods are borne by the Consumer (Article 55(2) of the Consumer Protection Act).

Art. 22.
(1) In the event of incorrect information or the Customer’s absence, the product is returned to the warehouse. For prepaid goods, they are held for 40 days, after which the Merchant assumes no liability.
(2) In the case of an incorrect address, the courier costs for redirecting the shipment are borne by the Customer.

X. FITTING AND SIZE CONSULTATION SERVICE

Authorized personnel working at Compress Therapy Ltd. are not surgeons or licensed medical practitioners. They can assist you in selecting the correct size and model of compression garments for comfort purposes, but they do not provide any guarantees that the size will be correct or remain correct at the time of or after your surgery. In this regard, garments made to individual measurements taken by our specialist are covered by a 20-day warranty and one free adjustment.

Garments made to individual measurements taken by our specialist are covered by a 20-day warranty and one free adjustment. Body measurements may change over time or even within a single day. The Merchant shall not be liable for any changes in the User’s measurements. Post-surgery swelling may occur, which is individual and unpredictable.

Body measurements may change over a certain period of time and even at different times of the day. The Merchant shall not be liable for any changes in the User’s measurements. Immediately after surgery, swelling may occur, which cannot be fully predicted, as it depends on the surgeon’s skills, the individual surgical technique, and your body’s response to the procedure.

Please note that this is a medical compression garment designed with an optimal level of firmness to support your recovery after surgery. The garment’s measurements are highly precise and have been independently tested to ensure accuracy. It is important to be measured correctly to avoid excessive tightness of the garment overall or in specific areas of the body. If in doubt, always consult your qualified physician.

We are happy to maintain communication with your plastic surgeon’s or physician’s office to better accommodate your medical requirements. Under no circumstances should our assistance be considered a substitute for or a complement to the advice of your physician, plastic surgeon, clinic, or hospital.

Postoperative compression garments are considered medical devices, exempt from the requirement of a medical prescription, which allows us to sell them through the commercial market as a garment manufacturer. We do not have medical training, and any assistance we provide regarding styles or sizes is solely for comfort purposes.

Warning: If you experience increased warmth, unexpected swelling, the appearance of red lines near the edges or borders of the compression garment, a rise in temperature, dizziness, or any other unusual symptom, immediately remove the garment and consult your qualified physician without delay.

XI. LIABILITY

Art. 23. The Merchant shall not be liable for force majeure, accidental events, internet issues, technical or other reasons, as well as for orders issued by competent authorities.

Art. 24.
(1) The Merchant shall not be liable for damages caused by the User to third parties.
(2) The Merchant shall not be liable for platform unavailability due to force majeure.
(3) The Merchant shall not be liable for damages arising from user comments or posts.
(4) The Merchant shall not be liable for breaches of security leading to loss or leakage of information.
(5) The website materials are provided without warranties as to their accuracy. To the maximum extent permitted by law, Compress Therapy Ltd. and its suppliers disclaim all implied warranties and shall not be liable for any direct, indirect, special, consequential, or incidental damages, including loss of data, revenue, reputation, or use.

XII. MISCELLANEOUS TERMS

Art. 25.
(1) The User and the Merchant are obliged to mutually protect each other’s rights and lawful interests and to maintain the confidentiality of trade secrets that became known to them during the contract.
(2) Public disclosure of correspondence between the parties is not permitted.

Art. 26. In the event of a conflict between the Terms and Conditions and a specific agreement, the specific agreement shall prevail.

Art. 27.
(1) Compress Therapy is a registered trademark of Compress Therapy Ltd.
(2) Users are not entitled to use the logo, trademark, or images without permission.
(3) The website and its content (software, text, images, video, etc.) are the exclusive property of the Merchant.

Art. 28.
(1) The Merchant does not claim ownership of materials posted by the User, but is granted the right to use them in connection with its activities.
(2) No remuneration is paid for posted materials.
(3) Posts containing unacceptable or reputation-damaging content will be removed.
(4) The User declares that they hold the rights to the content they post.

Art. 29. For matters not regulated herein, the applicable legislation of the Republic of Bulgaria shall apply.

Art. 30. These Terms and Conditions come into effect for all Users on 01.06.2025.